Personal Public Service Number-Register of Users

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If you have a query regarding your PPS (Personal Public Service) Number please contact: 

Client Identity Services,
Department of Employment Affairs and Social Protection,
Social Welfare Services,
Shannon Lodge,
County Leitrim

Telephone: Contact the helpdesk at (01) 7043281: Lo Call 1890 927 999
If calling from outside the Republic of Ireland please call or +353 1 7043281 and select option 2. The helpdesk opening hours are 9.15am-1pm and 2pm-5pm.

 Online:  You can e-mail your query to or complete our online enquiry form : Client Identity Services Online Enquiry Form

The rates charged for using 1890 (LoCall) numbers may vary among different service providers.

Client Identity Services (CIS) is the Section of the Department of Employment Affairs and Social Protection which manages the allocation and use of the PPS Number. CIS is committed to protecting and facilitating the use of the PPS Number in accordance with the law. The legislation governing the allocation and use of the PPS Number is primarily contained in the Social Welfare Consolidation Act 2005, the Social Welfare and Pensions Act 2007 and the Social Welfare and Pensions Act 2010. Only bodies specified in legislation and their agents can use the PPS Number - these are referred to as specified Bodies.

Specified Bodies are asked to submit a return for this register which outlines their ongoing use and future plans for the PPS number. The register below is a reflection of those bodies who have contributed to date. The information provided in these returns can help clients understand why their PPSN has been requested by an organisation. The Register is updated when new information is received.

Specified bodies who contribute to the Register answer the following five questions:

  1. Does your organisation use the PPS Number at present?
  2. If so, for what purpose?
  3. Does your organisation exchange the PPS Number with any other body? If so please name the relevant bodies and the purpose(s) of the exchange?.
  4. Does your organisation have any other plans involving the use of the PPS Number?
  5. There are Eight Principles of Data Protection which govern the processing of personal data outlined as follows: -        
      • Obtain and process the information fairly;
      • Keep it only for one or more specified, explicit and lawful purposes;
      • Process it only in ways compatible with the purposes for which it was given to you initially;
      • Keep it safe and secure;
      • Keep it accurate, complete and up-to-date;
      • Ensure that it is adequate, relevant and not excessive;
      • Retain it no longer than is necessary for the specified purpose or purposes;
      • Give a copy of his/her personal data to an individual, on request.

Have you measures in place to ensure that the Public Service Identity data you hold /collect, whether held in electronic or written format, is secure and that it is accessible and  processed , only in connection with the purpose for which it has been provided?

Any queries regarding the register of users may be addressed to:

Compliance Section,
Client Identity Services,
Department of Employment Affairs and Social Protection,
Shannon Lodge,
Co. Leitrim.

Ph: (071) 9672338


Bodies authorised to use the Personal Public Service Number
under Social Welfare law* 

The information published on the Register of User Return has been compiled from many sources. While all reasonable care has been taken in the compilation and publication of the contents of the Register, access to and use of the information herein is entirely at the risk of the user. While every effort is made in preparing material for publication no responsibility is accepted by or on behalf of the Department for any errors, omissions or misleading statements on the Register. The information should not, by itself, be relied upon in determining legal rights or other decisions. The Department of Employment Affairs and Social Protection does not assume legal or other liability for any inaccuracy, mistake, mis-statement or any other error of whatsoever submitted from any other entity outside of the Department

* Please click on the links above to view the full listing under each heading

Last modified:28/09/2017

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