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Issue with Letters for Back to School Clothing and Footwear Allowance

The Department is currently writing to over 100,000 families advising them that the Back to School Clothing and Footwear Allowance will be paid to them automatically during the week ending 13 July. 

The Department is aware that the letters received by some families have advised an amount less than they are entitled to.  The Department is taking immediate measures to fix this problem and assures customers that the correct payments will be made to them.

The Department has identified approximately 6,000 customers affected by this problem. The customers affected will be contacted by the Department over the coming weeks to confirm the correct payment. There is no need for affected customers to do anything at this time.

The Department sincerely apologises to the customers affected and is working to resolve this issue as quickly as possible.


Last modified:25/06/2018